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Within 5 working days

2 year warranty

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Delivery and Shipping

At MotionNeon , we are committed to delivering your order quickly and safely. Here is important information regarding the delivery and shipping of our products.

1. Delivery areas

We ship worldwide.

2. Processing and delivery times

  • Processing time : Orders are processed and shipped within 3 to 5 business days after payment validation.
  • Delivery time : Delivery time varies depending on your location and the carrier. Generally, orders are delivered within 5 to 7 business days after dispatch for standard deliveries in France and within 7 to 14 business days for international deliveries.

We make every effort to meet these deadlines, but delays may occur during periods of high demand or for reasons beyond our control (weather conditions, customs, etc.).

3. Delivery costs

Shipping costs are calculated based on the weight and destination of the order. They will be displayed when validating your basket before payment.

  • Delivery standard : Free
  • Express delivery (if available) : €10

Free Shipping : We offer free shipping on all orders.

4. Order tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This number will allow you to track the progress of your package in real time on the carrier's website.

5. Customs and import fees

For international deliveries, customs or import fees may apply depending on the regulations of the destination country. These fees are the responsibility of the customer and are independent of our company. We advise you to check with your local customs authorities before finalizing your order.

6. Delivery problems

If you have any problem with the delivery of your order (damaged, lost, delayed package), please feel free to contact us as soon as possible at Motionneon7@gmail.com . We will not be able to resolve the issue with the carrier and ensure you have a positive experience.

We are committed to providing a reliable delivery service and keeping you informed every step of the way. If you have any questions, our customer service team is here to assist you.